Parent Complaints Policy

Sunshine Harvester Primary School recognises that it is in the best interest of students for there to be a trusting and cooperative relationship between parent and school. Complaints are an important way for the school community to provide information and feedback to the school. The school considers that every complaint provides a valuable opportunity for reflection and learning. School recognises a parent’s right to make a complaint and its responsibility to provide a framework within which efforts can be made to resolve complaints. Parent complaints are best handled at the school level in an environment where parents feel able to speak up about issues concerning the education of their children. An effective complaint-handling system has a clear process for resolving complaints, treats people fairly, is timely and provides those people involved in a complaint with a fair opportunity to respond to issues and to present their views.

You can read full Parent Complaints Policy here